We want nothing but our customers to be 100% satisfied with their clothing item. We understand that shopping online means that you may have chosen an incorrect size and would therefore like a size exchange.

With that being said, we do allow returns and exchanges on full priced items within 7 working days of purchase. However, at this stage, no cash refunds will be done. We will happily allow you to choose a different item of the same value that is currently in stock if you are not happy with the one you have purchased.

All sale items are final. No sale items may be returned or exchanged.

All customized items are final. No customized items may be returned or exchanged.

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If your J&S Clothing item has a faulty stitching, we will happily repair or replace it. However, we will not be liable for items that are damaged during shipping or negligence during after care. 

Please email us at jensen.sakeena@gmail.com to arrange all exchanges/returns.

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Conditions for an exchange/return:

1. Items must be returned within 7 working days from the date of receiving the items.

2. It must be dropped off at our location in Cape Town or it can be couriered back. We however do not take any responsibility for any courier costs.

3. Items need to be in its original packaging and be unworn and unwashed.

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Once the item is inspected and we are happy, the return/exchange process will begin.

At J&S Clothing, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you interact with our brand, including our website, mobile applications, and other services.

Information We Collect:

When you make a purchase or create an account with us, we may collect personal information such as your name, email address, shipping address, and payment details.

We may collect information when you communicate with us, such as through customer service inquiries or feedback forms.

We automatically collect certain information about your visit to our website, including your IP address, browser type, operating system, and pages visited. This information helps us improve the user experience and optimize our services.

How We Use Your Information:

We use your personal information to process and fulfill your orders, including shipping and payment processing.

We may use your contact information to send you order confirmations, updates about your order status, and promotional offers.

We analyze website usage data to understand how customers interact with our website and to make improvements to our products and services.

We may use personal information to detect and prevent fraudulent activity on our website.

Disclosure of Information:

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or as required by law.

Data Security:

We take reasonable measures to protect the security of your personal information, including encryption of sensitive data and regular monitoring of our systems for potential vulnerabilities.

Your Choices:

You have the right to access, update, or delete your personal information at any time by logging into your account or contacting us directly. You may also opt out of receiving marketing communications from us by following the instructions provided in the communication.

Children's Privacy:

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without parental consent.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at jensen.sakeena@gmail.com.

This Privacy Policy was last updated on 24/04/2024.

Terms of Service

Welcome to J&S Clothing! These Terms of Service outline the rules and regulations for the use of our website and services.

By accessing this website and using our services, you accept these Terms of Service in full. If you disagree with any part of these terms, you must not use our website or services.

Use of Our Services:

To access certain features of our website and make purchases, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

You agree to use our website and services only for lawful purposes and in a manner consistent with these Terms of Service. You may not use our website for any illegal or unauthorized purpose.

All content on this website, including text, graphics, logos, and images, is the property of [Your Business Name] and is protected by copyright laws. You may not use, reproduce, or distribute any content from this website without our prior written consent.

Purchases and Payments:

All products and services listed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service without prior notice.

Payment for purchases made on our website is processed securely through third-party payment processors. By making a purchase, you agree to abide by the terms and conditions of the payment processor.

Shipping and Returns:

We strive to process and ship orders in a timely manner. However, shipping times may vary depending on your location and other factors beyond our control.

We accept returns of unused and undamaged products within [number] days of purchase. Please refer to our Returns Policy for detailed instructions on returning products.

Limitation of Liability:

In no event shall J&S Clothing, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

Governing Law:

These Terms of Service shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

Changes to These Terms:

We reserve the right to modify or replace these Terms of Service at any time without notice. By continuing to access or use our website or services after any revisions become effective, you agree to be bound by the updated terms.

Contact Us:

If you have any questions or concerns about these Terms of Service, please contact us at jensen.sakeena@gmail.com.

These Terms of Service were last updated on 24/04/2024.

Thank you for choosing J&S Clothing! This Shipping Policy outlines important information regarding the shipping of orders placed on our website.

Order Processing:

Orders are typically processed and shipped within 5-10 business days of receiving payment, unless otherwise specified.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking information to become available.

Shipping Methods:

We offer shipping within South Africa using various carriers, including Aramax, Paxi, and Personal Delivery (within region of 11km from our office). Shipping times may vary depending on your location and the shipping method selected at checkout.

We also offer international shipping to select countries. International shipping times may vary depending on customs processing and other factors beyond our control.

Shipping Costs:

Shipping costs for domestic orders are calculated based on the weight and dimensions of the package, as well as the shipping method selected at checkout.

Shipping costs for international orders are calculated based on the destination country, as well as the weight and dimensions of the package.

Delivery Times:

Domestic orders typically arrive within 5-10 business days of shipment, depending on your location and the shipping method selected.

International orders may take 1 to 5 weeks to arrive, depending on the destination country and customs processing times.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. You can track the status of your order using the tracking number provided.

We recommend tracking your order regularly for delivery updates. If you have any questions or concerns about the status of your order, please contact us at jensen.sakeena@gmail.com.

Shipping Restrictions:

We do not ship to P.O. boxes. Please provide a valid street address for delivery.

We are unable to ship to military addresses at this time.

Lost or Damaged Shipments:

In the rare event that your order is lost or damaged during shipment, please contact us immediately at jensen.sakeena@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at jensen.sakeena@gmail.com.

This Shipping Policy was last updated on 24/04/2024.